FAQ
Frequently Asked Questions
What is Jepaks Accounting?
Jepaks Accounting is a cloud-based accounting software tailored for Kenyan SMEs. It helps automate invoicing, track expenses, manage inventory, and generate real-time financial reports to streamline your business finances.
Is Jepaks Accounting easy to use?
Yes, our platform is designed with simplicity in mind. With an intuitive interface, drag-and-drop features, and guided onboarding, even non-accountants can get started quickly. No complex setups or training required—just sign up and begin managing your books in minutes.
How do I sign up and connect immediately?
Signing up is instant: Visit our signup page, enter your details, and you'll have immediate access to your dashboard. No waiting periods—start creating invoices or tracking expenses right away during your free trial.
Is there a free trial?
Yes, we offer a 30-day free trial with full access to all premium features. Test everything without limitations.
Do I need a credit card to start the free trial?
No, absolutely not. You can start your free trial instantly without any payment information.
How much does it cost after the trial?
Our Premium plan is KES per month, billed monthly. It includes unlimited users, storage, and features. We also offer custom enterprise pricing for larger teams.
Can I pay via M-Pesa?
Yes, we support seamless payments via M-Pesa for Kenyan users. After your trial, simply select M-Pesa during checkout for quick, secure transactions directly from your phone.
Does the Premium plan include unlimited invoices?
Yes, with the Premium plan, you can create and send unlimited invoices and quotes. Automate recurring billing and track payments without any caps.
Can I add granular permissions for users?
Absolutely. Our admin panel allows you to set detailed, granular permissions for team members—control access to specific features like invoicing, reports, or inventory management on a per-user basis.
Does the system support real-time updates?
Yes, we use modern technology like Socket.io for real-time updates. This means changes to subscriptions, permissions, inventory levels, or financial data are reflected instantly across all devices and users—no need to refresh the page.
Is Jepaks Accounting compliant with Kenyan tax regulations (KRA)?
We're actively working on full KRA eTIMS integration for real-time invoice transmission and automated tax compliance. Currently, the system supports VAT-ready invoicing and basic tax reports to help with manual filings. Full integration is on our roadmap for Q2 2026—stay tuned!
Can I export my data?
We're working on this feature to provide easy data exports, including reports to PDF, CSV, or Excel for full data migration. In the meantime, contact support for assistance with any custom data needs.
Is my data secure?
Yes, we prioritize security with 256-bit SSL encryption, redundant data centers, and GDPR compliance. Your data is yours—we never share it, and you have full ownership with easy backup options.
Can I access it on mobile devices?
Yes, our platform is fully responsive and works seamlessly on phones, tablets, and desktops. Manage your accounts on the go without a dedicated app (though one is in development).
What happens after the 30-day trial ends?
Your account will pause, but you won't lose access to your data. You can upgrade to Premium at any time or export your information. No automatic charges.
Do you offer customer support?
Yes, our expert team provides priority support via email, phone (+254 101 300 000), and in-app chat. We also offer free onboarding sessions to get you set up quickly.
Can I manage multiple businesses with one account?
Currently, each account is for one business, but you can create multiple accounts under the same email. Multi-business support is coming soon.
Is there a mobile app?
Our web platform is mobile-optimized for full access via any browser. A native mobile app is in development.
What is the uptime guarantee for Jepaks Accounting?
We guarantee 99.9% uptime, backed by real-time monitoring and redundant infrastructure to ensure your accounting data is always accessible when you need it.